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Peacemakers decide cases based on clear, objective evidence.
Not emotion.
Not storytelling.
Not “he said, she said.”

Below is exactly what you should look for — and what matters the most.

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✅ What Evidence Is Allowed

Buyers and sellers can submit:

• Photos

• Videos

• Screenshots

• Written statements

• Tracking numbers

• Receipts or invoices

• Platform message history

Everything must relate directly to the item, the listing, or the transaction.

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⭐ What Carries the MOST Weight (in order)

1. Photos of the actual item

This is the highest-value evidence.

Examples:

• close-ups of damage

• photos of packaging

• serial numbers

• condition details

• missing accessories

Photos override text descriptions unless manipulated (rare).

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2. Video recordings

Examples:

• unboxing

• powering on a device

• demonstrating a defect

Videos help when something is functional or moving.

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3. Tracking / Carrier Evidence

Carrier data is extremely strong evidence.

Examples:

• “Label created but never shipped”

• “Delivery confirmed to wrong address”

• “Package returned to sender”

Shipping evidence can automatically resolve some cases.

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4. Listing Page Information

The listing must match what was delivered.

Common issues:

• wrong item

• wrong model/version

• missing items that were promised

• condition misrepresented

If the listing claims “NEW” and the buyer gets a used item → Buyer wins.

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5. Platform Message History

If either party said something important during the transaction, it matters.

Examples:

• Seller promising something not in the listing

• Buyer admitting they ordered the wrong item

• Agreements made before the sale

Messages help fill in context.

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6. Receipts & Order Details

Useful for:

• proving original item value

• verifying replacement cost

• verifying authenticity

Not required — just helpful.

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❌ Evidence That Does NOT Carry Much Weight

These things do not influence the vote:

• Feelings (“I feel scammed”)

• Long emotional stories

• Personal attacks

• Outside research

• Social media profiles

• Past disputes

• Opinions about the buyer or seller

Stick to facts, not feelings.

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🚫 Evidence You Should Ignore Completely

Do NOT consider:

• Private messages off-platform

• External photos that are not from this transaction

• Hearsay

• Speculation

• Anything unverified or unverifiable

If it cannot be tied to the transaction, it doesn’t count.

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🧭 Your Job as a Peacemaker

Ask one question:

“Does the objective evidence match or contradict the listing?”

That’s it.

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🏁 When Evidence Is Equal or Unclear

If neither side proves their case clearly:

• Condition or misrepresentation defaults in favor of the Buyer

• Non-delivery or missing shipment defaults in favor of the Buyer

• Authenticity concerns default in favor of the Buyer

But if the Buyer provides no evidence at all, the Seller may win by default.

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⭐ Bottom Line

Strong evidence decides the case —
not emotion, not opinion, not assumptions.

Look for:
Photos → Videos → Tracking → Listing Accuracy → Message History

In that order.